Frequently Asked Questions

A free consultation is a by-appointment visit where we review your space and talk through what you want to store and improve. We’ll ask questions about how you use the area, what’s currently frustrating, and what “organized” means to you. Then we walk through options and next steps, including a clear estimate once the plan is defined. This is meant to be informative and practical, so you can understand what’s possible before deciding how you want to proceed.

Installation timing depends on the project's scope and the type of system being installed. After consultation and design approval, we schedule your installation and share a realistic plan for what to expect. Smaller single-space projects may be completed more quickly than multi-area or more involved builds. We work by appointment to keep disruption manageable and to keep communication clear.

We use quality materials selected for durability and everyday use. We don’t rely on generic “one-size” kits, and we choose components based on the demands of the space. For example, garage storage often needs a more rugged approach than a bedroom closet, especially for tools and seasonal gear. If you have concerns about wear, moisture, or heavy use, we’ll address them during the consultation and recommend appropriate options.

We offer a limited lifetime warranty as a standard commitment tied to workmanship and product durability. Coverage details can vary by project and application, so we review the specifics during your consultation and proposal. If you ever have a concern after installation, you can contact us, and we’ll walk you through the next step.

Closets By Susie serves the Tri-State area, with a core focus on Branch, Kalamazoo, Calhoun, and St. Joseph counties in Michigan, as well as Elkhart and St. Joseph Counties in Indiana. We’ve also completed projects in Chicago, Cincinnati, and Indianapolis. If you’re unsure whether your location is within our service area, contact us, and we’ll confirm.

The biggest difference is the fit and the planning. Big-box and DIY options typically force your space to conform to a preset system. Our work starts with your room, your storage needs, and how you want the space to function. That allows for better use of awkward areas, a more intentional layout, and a finished look that’s easier to maintain over time. Professional installation also helps the final system feel cohesive instead of pieced together.

Yes. While custom closets are a core service, we also design storage for pantries, garages, and basement or hobby spaces. The goal stays consistent across rooms: create a layout that matches what you store and how you use the space, so it’s easier to keep organized day to day.